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FAQs

Getting Started

What currency are the prices on the site in?
All prices are in USD.

What payment methods are accepted at EVbases?
Accepted payment methods are Mastercard, Visa, and PayPal.

What are the delivery fees?
We offer free shipping for all orders on our website.

How long does it take for my order to arrive?
It usually takes 3-7 business days to deliver after order confirmation.

How can I track my order?
Get all your package information using your tracking number from our

"FOLLOW YOUR PACKAGE"section

How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at service@evbase.com for your general queries.

What is your return policy?
We offer a 100% money-back guarantee if you return the defective item within 30 days. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How can customers return products?
By mail info@evbase.com

How much is the restocking fee?
lf you return without reason or if you ordered the wrong model, you'l have to pay a 15% warehousing fee.

How much is the return shipping fee?
The return shipping fee must be borne by the customer himself.

The conditions of the product that we allow returns ?
New

What about the warranty?

Our warranty is usually 1 year. During the warranty period, our engineers provide online technical support for after-sales issues. We usually reply within 24 hours. if there is any problem, we will send accessories for free.

If you have any questions, send us a message to our email address service@evbase.com

 

Email: service@evbase.com

Call/iMessage Customer Service:

+1 (949)992-7013

Support: 

Monday-Friday 11am-6pm.

Address: 

C/O 2221 Remington Ave, Ontario, California,91762,USA